FAQ
Top questions about DropAFinder, with quick answers and pointers into the rest of the docs. For symptoms and fixes, see Troubleshooting.
About the product
What is DropAFinder, in one sentence?
A hosted location-finder builder: you bring a list of physical locations, DropAFinder produces an embeddable widget for your website. See What is DropAFinder?.
Who runs DropAFinder?
DropAFinder is developed by the team behind LocationFinders. The product is hosted as a SaaS — you don’t install or run anything yourself.
How do I sign up?
Create your account walks you through it.
Is there a free tier?
Yes. The Free tier includes a single workspace and the core builder. Paid tiers (Bronze, Premium) unlock additional capacity and features. See Billing.
🔴 [NEEDS CLARIFICATION: The exact feature/tier matrix. Code shows Bronze and Premium tiers gated by
subscription_tiermiddleware on/workspaces, but other gated features aren’t enumerated in the digest. Confirm with engineering.]
Embedding and integration
How do I put a finder on my website?
One <div> and one <script>. Full instructions: Script tag.
Can I embed in WordPress / Webflow / Shopify / Squarespace?
Yes — the embed snippet works in any platform that allows custom HTML. See the platform-specific notes in Script tag.
Does the widget work in an iframe?
The widget itself is not an iframe — it mounts directly into the host page. If you wrap the embed snippet inside your own iframe, that works too, but it’s almost never necessary.
Can I use it as a React / Vue / Svelte component?
Not today. There is no npm package or framework component. The script-tag embed works inside any framework’s HTML output (React’s dangerouslySetInnerHTML, Vue’s v-html, Svelte’s {@html}).
How long does it take for changes to appear after I save?
About 5 minutes. The widget loads a small “pointer” file with a 5-minute cache TTL; once that expires, the next load picks up your latest version. Detail: Caching.
Can I have multiple finders on one page?
Yes — see the multi-finder note in Script tag.
🔴 [NEEDS CLARIFICATION: Confirm multi-finder semantics. The script reads
#finder-appspecifically; mounting multiple instances on the same page may need verification.]
What happens if my host page’s CSS messes with the widget?
The widget targets its own scoped class names and CSS variables, so a well-scoped host stylesheet should not interfere. Aggressive global resets (* { all: unset }) will visibly break it. See Embedding troubleshooting.
Locations and data
How do I bulk-import locations?
Three ways: manual entry, CSV upload, or AI Location Import. See Add locations.
Will DropAFinder geocode addresses for me?
Yes. When you save a location with an address but no coordinates, DropAFinder uses the workspace’s configured autocomplete provider to resolve it. Six providers are supported — see Autocomplete providers.
Can I bring my own Google / Mapbox API key?
Yes — the Autocomplete providers page covers per-finder integration setup.
Are deleted locations recoverable?
🔴 [NEEDS CLARIFICATION: Soft-delete vs. hard-delete behavior on Location. Audit log captures the action, but undelete is not visible in the digest.]
Customization
How many themes are included?
16 curated themes, all designed for WCAG 2.1 AA contrast at default values. See Themes.
Can I customize colors beyond the curated themes?
Yes — open Custom colors from the Theme summary card. The live WCAG checker warns when your overrides drop below AA. See Custom colors.
Can I add my own font?
The Typography page exposes a curated font list. Custom self-hosted fonts are not exposed through the builder today.
🔴 [NEEDS CLARIFICATION: Is custom-font support on the roadmap? What’s the workaround (host-page CSS overriding the widget root font-family)?]
Can I hide the DropAFinder branding?
🔴 [NEEDS CLARIFICATION: Is there a “Powered by” attribution on the visitor-facing widget? If yes, what tier removes it?]
Workspaces and teams
What is a workspace?
A workspace is a container for finders, locations, maps, sets, tags, and custom fields. Free, Bronze, and Premium tiers have one implicit workspace; Agency accounts can have several. See Workspaces.
Can I invite teammates?
Yes — workspaces support multiple members. Invitation flow uses an invite token sent by email.
🔴 [NEEDS CLARIFICATION: Confirm member roles, invitation UX, and per-workspace member limits if any.]
Analytics
What does DropAFinder track about my visitors?
The widget reports load events, search queries, filter usage, and clicks on locations. Aggregated counts are available per finder. The widget does not identify individual visitors or persist session identity. See Analytics.
Is my visitor data stored?
Aggregated event counts are stored. IP address handling is documented per the privacy posture on the Analytics page.
🔴 [NEEDS CLARIFICATION: Exact IP storage policy (full IP / truncated / not stored). Affects GDPR posture statement.]
Billing
Who handles payments?
Paddle is the merchant of record. They handle checkout, invoicing, and tax. See Billing — Paddle.
How do I cancel?
Open the customer portal from your Account → Billing page; cancellation is one click.
What happens to my finders if I cancel?
🔴 [NEEDS CLARIFICATION: Post-cancellation behavior — finders continue rendering for some grace period, finders are immediately deactivated, finders go read-only. Confirm with engineering.]
Support
How do I get help?
🔴 [NEEDS CLARIFICATION: Support channels — email, in-app form, public Slack/Discord, none of the above. Confirm what to recommend here.]
Where to next
- Symptoms and fixes: Troubleshooting
- “How do I…” tasks: Customization guide, Embedding guide
- Reference: jump to any feature page from the customer landing