Billing — Paddle

DropAFinder processes all subscription payments through Paddle . Paddle acts as the merchant of record for every transaction, which has practical implications for your invoices, taxes, and any payment disputes. This page covers what you need to know — whether you are reconciling a charge, downloading an invoice, or contacting support about a billing issue.

For information about choosing a plan or starting a trial, see Plans and Billing.

Paddle as merchant of record

When Paddle is the merchant of record, Paddle — not DropAFinder — is the legal seller on every transaction. In practice this means:

• Your invoice comes from Paddle. The charge on your bank or card statement reads “Paddle.com” or “Paddle.net”, not “DropAFinder”. This is expected.
• Paddle collects and remits sales tax and VAT. If your region requires tax on software subscriptions (EU VAT, UK VAT, Australian GST, US sales tax, and others), Paddle calculates the correct rate, adds it to your checkout total, and files the tax return on your behalf. You do not need to do anything for Paddle-collected taxes; they are already accounted for on your invoice.
• Business customers can supply a VAT/GST ID. If your organisation is VAT-registered, enter your VAT number during checkout or via the Paddle customer portal. Paddle validates the number and applies the reverse-charge mechanism where applicable (typically B2B EU transactions), which zeroes out the VAT line on your invoice.
• Chargebacks and payment disputes are handled through Paddle. Because Paddle is the seller of record, disputes are raised with Paddle, not with DropAFinder directly (see Chargebacks and disputes below).

💡 Tip: If your accounting team questions the “Paddle” charge, point them to this page or to paddle.com/legal/buyers , which lists Paddle’s registered entities by region.

Invoices

Where your invoices come from

Every time a subscription payment succeeds, Paddle issues a PDF invoice and emails it to the billing address on your account. The invoice shows:

• The Paddle entity name and address (varies by region)
• Your billing name and address
• Your VAT/GST number (if supplied)
• Line items: plan name, billing period, subtotal, tax amount, and total
• A unique Paddle transaction ID

🟡 [SCREENSHOT: Example Paddle invoice PDF showing the key fields listed above]

Downloading past invoices

You can download invoices at any time from the Paddle customer portal — a self-service page hosted by Paddle:

1. In the DropAFinder app, go to Settings → Billing.
2. Click Manage billing (or Billing portal). This opens the Paddle customer portal in a new tab.
3. Under Payment history, find the transaction and click Download invoice.

🟡 [SCREENSHOT: Settings → Billing page showing the “Manage billing” button]

💡 Tip: All invoices are also emailed to the billing address on your account at the time of each payment. Check your spam folder if you do not see them.

🔴 [NEEDS CLARIFICATION: Is the billing email address configurable separately from the account login email, or does it always match the account email?]

The Paddle customer portal

The Paddle customer portal lets you manage your billing details without contacting support. From the portal you can:

Access the portal from Settings → Billing → Manage billing inside the DropAFinder app.

⚠️ Warning: Changes made in the Paddle portal (such as updating a card) take effect immediately for your next scheduled payment. DropAFinder does not have access to your raw card details at any point.

Payment methods

Paddle accepts the following payment methods at checkout (availability varies by region):

• Credit and debit cards — Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay and Google Pay (on supported browsers/devices)
• Wire transfer (available on annual plans for qualifying accounts — contact support)

🔴 [NEEDS CLARIFICATION: Confirm whether wire transfer / invoice payment is offered for annual plans. If so, what is the threshold or process?]

💡 Tip: If your preferred payment method is not listed at checkout, Paddle’s availability depends on your billing country. Contact support@dropafinder.com and we can check what options are available in your region.

Regional pricing and currency conversion

Paddle determines the currency and pricing for your subscription based on your billing country at the time of checkout. Key points:

• Prices are charged in your local currency where supported. If DropAFinder has configured local pricing for your region, you will see and be charged in that currency (for example, GBP for UK customers, EUR for Eurozone customers).
• Paddle handles currency conversion. If no local price is configured for your region, Paddle converts from the base USD price using its exchange rate at checkout. The converted amount is shown to you before you confirm.
• Your subscription currency is locked at signup. Once you subscribe, your recurring charge is in the currency you selected at checkout. To change currency you would need to cancel and resubscribe.
• Tax is calculated after currency conversion. The tax line on your invoice is always shown in your billing currency.

🔴 [NEEDS CLARIFICATION: Does DropAFinder publish local pricing for any non-USD regions, or is everything USD-based with Paddle conversion?]

Chargebacks and disputes

A chargeback happens when you ask your bank or card issuer to reverse a charge rather than requesting a refund through Paddle directly.

How to avoid chargebacks: If you believe a charge is incorrect, contact support@dropafinder.com or submit a refund request through the Paddle portal first. Chargebacks trigger a formal dispute process that takes longer and can result in your account being suspended while the investigation is open.

What happens if a chargeback is filed:

1. Your card issuer notifies Paddle of the dispute.
2. Paddle contacts DropAFinder and suspends access to your subscription until the dispute is resolved.
3. Paddle and DropAFinder jointly respond to the dispute with transaction evidence.
4. If the chargeback is reversed in DropAFinder’s favour, your account is re-activated and the original payment stands.
5. If the chargeback is upheld in your favour, the payment is refunded and your subscription is cancelled.

⚠️ Warning: Filing a chargeback without first contacting support will suspend your account immediately. Most billing issues can be resolved faster by contacting support directly.

Refund policy

Refund requests are handled by Paddle on behalf of DropAFinder.

• Monthly plans: Refunds are considered within 48 hours of a new subscription charge or renewal. After 48 hours, the billing period is non-refundable.
• Annual plans: Refunds are considered within 14 days of the initial payment or annual renewal date.
• Mid-period upgrades: If you upgrade from a lower plan to a higher plan mid-period, Paddle calculates a prorated credit that is applied to your next invoice. The unused portion of the lower-plan payment is not refunded as cash.

To request a refund:

1. Email support@dropafinder.com with your account email and a brief reason.
2. Alternatively, use the Request refund option in the Paddle customer portal if it appears on your transaction.

🔴 [NEEDS CLARIFICATION: Confirm exact refund window for monthly vs annual plans — the 48-hour / 14-day figures above are placeholders pending policy confirmation.]

Cancelling and pausing

Cancelling your subscription

You can cancel at any time from Settings → Billing → Manage billing in the Paddle portal, or by contacting support.

• Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.
• Your data is not deleted when you cancel. You can resubscribe later and pick up where you left off.
• No partial refund is issued for the remaining days in the period unless you are within the refund window described above.

💡 Tip: If you cancel and later resubscribe, pricing may differ from your original plan if prices have changed.

Pausing your subscription

Paddle supports a subscription pause feature that holds billing without cancelling your account. Whether DropAFinder exposes this option is pending confirmation.

🔴 [NEEDS CLARIFICATION: Does DropAFinder support Paddle’s subscription pause feature? If yes, document how to pause from the portal and what happens to workspace access during a pause. If no, remove this section.]

Billing support contacts

💡 Tip: When contacting support about a billing issue, include the Paddle transaction ID (visible on your invoice) to speed up the investigation.