Billing

DropAFinder uses Paddle  to handle subscriptions, payments, and invoices. This page covers the available plans, how to start or upgrade a subscription, how to manage your payment method or download invoices, and what happens when a payment fails or you decide to cancel.

Plans

There are Free, Bronze, Premium, and Agency tiers in the app. Custom plans are handled privately by sales and have internally managed caps. All paid self-serve plans start with a 7-day free trial — no payment is charged until the trial ends.

Bronze

Single-workspace setup for teams that need two finder deployments and a guided launch path. Includes:

• 1 workspace included
• 500 locations
• 2 finders
• 10 custom fields
• 7-day free trial
• Full access to locations, tags, sets, maps, and finders
• Dashboard tutorial and export flow
• Analytics with 30-day data retention

Premium

Adds more locations and unlimited custom fields. Includes everything in Bronze, plus:

• 2,500 locations
• 3 finders
• Unlimited custom fields
• Analytics with 90-day data retention

Agency Base

For agencies managing several client deployments. Includes:

• 5 workspaces
• 5,000 locations
• 10 finders
• Unlimited custom fields
• Analytics with 90-day data retention

Agency Growth

For larger agency portfolios. Includes:

• 10 workspaces
• 15,000 locations
• 20 finders
• Unlimited custom fields
• Analytics with 90-day data retention

Custom

Tailored for large teams or agencies with unique requirements. Custom pricing is not public; caps are unlimited in product terms but managed internally. Contact sales@dropafinder.com to build a plan.

💡 Tip: Visit dropafinder.com  for the current public marketing copy.

Feature gating by tier

🔴 [NEEDS CLARIFICATION: Workspace CRUD access is now agency/custom-oriented in product terms, but confirm route middleware and any in-app workspace UI gates are aligned with the plan matrix.]

Starting a subscription

Subscriptions are started from within the app at Settings → Billing (/app/billing).

1. On the Plans and billing page you’ll see plan cards for Bronze, Premium, and Custom.
2. Click Start 7-day free trial on the plan you want. The button is disabled and labelled “Included in your access” if you already have access at that tier or above.
3. A Paddle checkout overlay opens in your browser. Enter your payment method details. No charge is made until the trial ends.
4. After completing checkout, the app polls for your new subscription status. Once confirmed, a success alert appears and the billing page refreshes to show your current plan and subscription status.

If you close the checkout overlay before completing it, the app shows a “Checkout was cancelled” alert and no changes are made. If the payment itself fails, a “Checkout failed” alert appears.

🟡 [SCREENSHOT: Billing page showing Bronze and Premium plan cards with “Start 7-day free trial” buttons, before subscribing]

🟡 [SCREENSHOT: Subscription status panel showing “Trialing” badge and trial countdown after checkout completes]

Upgrading between plans

The billing page always shows all available plans. If you are on Bronze and want to upgrade to Premium, click Start 7-day free trial on the Premium card — the checkout flow works the same way as a new subscription.

⚠️ Warning: Upgrading resets the Paddle subscription to the new plan’s price. Contact sales@dropafinder.com if you have questions about proration or mid-cycle upgrades before proceeding.

🔴 [NEEDS CLARIFICATION: Confirm whether Paddle handles proration automatically on plan upgrades, or whether upgrades create a new subscription. The current code creates a fresh checkout transaction, which suggests the customer would be charged for a new plan — clarify expected behavior for Bronze → Premium mid-cycle.]

Managing your subscription (billing portal)

Once you have an active or trialing subscription, a Your subscription panel appears below the plan cards. From there, click Manage billing to open the Paddle customer portal in a new tab.

In the Paddle portal you can:

• Update payment method — change your credit or debit card.
• Download invoices — view and download PDF invoices for past payments.
• Cancel — initiate a cancellation (see Cancelling your subscription below).

The portal link is unique to your account and generated on demand. If the Paddle subscription is not yet active (still processing after checkout), the portal link may be temporarily unavailable; wait a few seconds and try again.

🟡 [SCREENSHOT: “Your subscription” panel showing plan name, status badge, “Manage billing” button, and “Cancel subscription” link]

Subscription statuses

The Your subscription panel displays a status badge:

If a payment has failed, a red alert shows the failure date: “Payment failed on [date]. Update your payment details to keep access.” If cancellation is scheduled, a yellow alert shows the effective cancellation date: “Subscription cancels on [date]. Access remains active until then.”

Payment failure and dunning

If a scheduled payment fails, Paddle enters a dunning process — it retries the charge automatically over several days. During this period your subscription status moves to Past due and subscription_tier is set to none internally, which removes access to tier-gated features.

To restore access, open the billing portal via Manage billing and update your payment method. Once Paddle processes a successful payment, the webhook syncs your account and access is restored automatically.

⚠️ Warning: Access to workspaces (Premium), extended analytics retention (Premium), and other tier-gated features is suspended during a past-due period. Data is not deleted — access is restored as soon as payment succeeds.

Cancelling your subscription

You can cancel in two ways:

• Click Manage billing on the billing page and cancel from within the Paddle portal.
• Click the Cancel subscription link below the “Manage billing” button — this also opens the Paddle portal directly to the cancellation flow.

Cancellation is scheduled for the end of the current billing period. You keep full access until then. The billing page will show a “Canceling” badge and a yellow alert with the exact cancellation date.

After the cancellation date your subscription_tier returns to none and tier-gated features (e.g., multiple workspaces) become inaccessible. Your data is preserved — resubscribing restores access.

🔴 [NEEDS CLARIFICATION: Confirm what happens to workspaces beyond the first when a Premium subscription cancels and tier drops to none. Are they hidden/locked but preserved, or is there a grace period before deletion?]

Related pages

• Workspaces — workspace limits by plan tier and how to create and manage workspaces
• Customization overview — features available across all paid plans
• FAQ — common billing and account questions